Question 1

How soon can I expect to receive my products?

Accepted Answer

Our products are handmade in small batches, so please allow 3-5 days for packaging and handling. Once shipped, orders typically arrive within 1-3 business days based on the shipping speed selected. If there are any delays, we will notify you promptly.

Question 2

Do Arome products include sulfates and/or parabens?

Accepted Answer

No they do not. We believe in preserving the health of your skin and avoid harmful chemicals.

Question 3

How long will the product last me?

Accepted Answer

A little bit goes a long way; however, everyones skin is different. Most customers report finishing their jar between 2 weeks to a month depending on frequency of usage.

Question 4

What is the return/ exchange policy for your products?

Accepted Answer

Arome strives to provide high quality products to our customers consistently. In the event that your product is damaged upon receipt, you can send a picture and a brief description of the damage to our customer service team for further support.
 
You can opt to have a new product sent to you, or receive Arome store credit.

Question 5

Are the products for women only?

Accepted Answer

Nope! Our products are amazing for men, women and children. The fragrance is light and intended for everyday use to nourish all skin.

Question 6

Are Arome products tested on animals?

Accepted Answer

No, we do not test any of our products or ingredients on animals.

Question 7

What is the difference between the Body Butter and the Body Creme?

Accepted Answer

Body Butter: A rich, oil-based moisturizer with a smooth and creamy texture that deeply nourishes and locks in hydration. Best used on damp skin to retain moisture, it melts in effortlessly, leaving skin soft, silky, and beautifully moisturized.

Body Crème: A luxurious, water-based moisturizer with a thick, lotion-like texture that provides intense hydration. It absorbs effortlessly into the skin, delivering lasting moisture and a velvety finish.

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FAQ

Frequently Asked Questions