Frequently asked questions

How soon can I expect to receive my products?


Unless there is a delay and you are notified, all orders ship within 3-5 business days from the day it is placed. They are shipped with priorty mail and deliver 2-3 days after processing and handling.




Do Arome products include sulfates and/or parabens?


No they do not. We believe in preserving the health of your skin and avoid harmful chemicals.




How long will the product last me?


A little bit goes a long way; however, everyones skin is different. Most customers report finishing their jar between 2 weeks to a month depending on frequency of usage.




What is the return/ exchange policy for your products?


Arome strives to provide high quality products to our customers consistently. In the event that your product is damaged upon receipt, you can send a picture and a brief description of the damage to our customer service team for further support. You can opt to have a new product sent to you, or receive Arome store credit.




Are the products for women only?


Nope! Our products are amazing for men, women and children. The fragrance is light and intended for everyday use to nourish all skin.




Are Arome products tested on animals?


No, we do not test any of our products or ingredients on animals.





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