Store Policy

Customer Care

At Arome, caring for our customers is just as important as caring for their skin. We are committed to providing a pleasant shopping experience, from the moment you discover our products to the moment they become part of your daily body-care routine.

Whether you have questions about our products, need assistance with an order, or would simply like help choosing the right product for your needs, we're happy to help.

Product Enquiries:

If you need more information about our ingredients, product benefits or how to use our body-care products, please reach out to our customer care team.

Order Assistance:

For questions concerning an existing order, payment confirmation or delivery updates, please contact us with your order number so we can assist you promptly.

WHOLESALE INQUIRIES

Interested in bringing Arome to your store?

We welcome opportunities to collaborate with retailers, beauty stores, boutiques and businesses that share our appreciation for thoughtful body care and the beauty of melanin-rich skin. Whether you're an established retailer or an emerging business looking to introduce quality body-care products to your customers, we'd love to hear from you.

For wholesale enquiries, please fill out the form on our wholesale page. Our team will review your enquiry and get back to you with further information about wholesale availability, pricing and ordering requirements.

We look forward to exploring opportunities to grow with you.

PAYMENT METHOD

Arome offers secure and convenient payment options to make shopping with us easy.

We currently accept:

Credit Cards
Debit Cards
PayPal
Offline Payments (where available and arranged with our team)

All online transactions are processed through secure third-party payment providers.

Please ensure that your billing information is accurate when placing an order to avoid unnecessary payment delays.

Orders will be processed once payment has been successfully confirmed.

PRODUCT USE & CARE

Our body-care products are created to nourish and moisturise melanin-rich skin. For the best experience, we recommend following the usage instructions provided with each product.

A few things to keep in mind:

For external use only.
Avoid direct contact with the eyes.
Perform a patch test before first use, particularly if you have sensitive skin.
Discontinue use if irritation or discomfort occurs.
Store products in a cool, dry place away from direct sunlight.
Keep products out of the reach of children.

Individual skin types and experiences may vary. Our products are intended for cosmetic body-care purposes and are not designed to diagnose, treat, cure or prevent any medical condition.

Thank you for choosing Arome. We're delighted to be part of your everyday self-care ritual.